Tuesday, July 31, 2012
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Although Kijiji has insisted for years that there's no problem, there's long been a suspicion that some Kijiji emails are not going through. Whenever someone says they're not getting replies to their ads, or a seller says they've replied but the seller is not getting the email, the blame is always pointed toward the sender or receiver's e-mail system. Aside from some specific spot outages, there has been no acknowledgement that there might be a flaw in the Kijiji reply system.
But even if there is, there's nothing we can do about it. If Kijiji eats the reply -- whether it's because of a bug or a calculated strategy -- then we, as users, are out of the loop. If you have evidence that the Kijiji reply system is broken, file a ticket with Kijiji customer service. Let's assume that it works as intended, though, and see what we can do.
As a Kijiji seller:
- If you're truly in a rush to sell your item for the highest price you can get, be easy to reach.
- Check your e-mail frequently, including any Spam folder.
- List your e-mail address in your Kijiji ad
- List your phone number in your Kijiji ad if you're willing to take calls -- and if your product is in demand, you will get calls, even at times you'd rather not hear the phone ring.
- Use the Kijiji phone number option to list your phone number beside the ad. Consider taking Skype calls if you're equipped.
- For heaven's sake, reply to people. You don't need to be rude to get the message across. "Sorry, the item has been sold." "Thank you, I'm sticking with my asking price for now. If you still see the ad up in two weeks, try another offer." "All I know about the product is in the ad. It's as-is."
As a Kijiji buyer:
- Don't look like spam. Be aware that Kijiji spammers often start with "Is it available?" Don't ask if it's available. Assume it is available and make your offer.
- Don't lowball. If the price is fair, offer to buy for the asking price. If you really think a better deal is in order, be polite and ask. Don't say "I'll give you [x]." That's rude and will get your e-mail deleted.
- Offer to pick up. Don't expect delivery.
- Offer a time and honour it.
- Don't ask too many questions. If there's something you absolutely have to know that's not in the ad or picture, ask, but make it as easy as possible for the seller to say "yes" to your offer.
- An example: "I'd like to buy your three-drawer desk and have the $50 ready to pay you. I can be downtown to meet you between 5:30pm and 6pm today. Would that work for you? This email goes straight to my Blackberry, so I hope to hear from you soon."
Providing everything goes correctly on Kijiji's end, following these tips should help your Kijiji transactions go smoothly. If you have additional hints, please comment below.